📄 Refund and Returns Policy

Last updated: April 2025

We want you to feel completely confident shopping at EquiBoost Store. If you’re not satisfied with your purchase, we’re here to help.

1. Right of Withdrawal

  • You have the right to withdraw from your purchase within 14 days of receiving your item.
  • To exercise your right, please contact us via our contact form before the withdrawal period expires.
  • The product must be unused and in its original packaging.
  • The customer is responsible for return shipping costs.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status.
  • If approved, a refund will be issued to your original payment method.
  • Refunds are processed within 7 business days of approval.

3. Returns

To initiate a return, contact us with your order number and reason for return. We’ll provide return instructions.

4. Damaged or Defective Items

  • If you receive a damaged or faulty item, please contact us within 5 days of delivery.
  • Include clear photos and a description of the issue.
  • We’ll arrange a replacement or full refund, including return shipping.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons (e.g. opened creams or sprays), unless faulty.

6. Contact

For any questions regarding returns or refunds, reach out to our support via our contact form.

We value your satisfaction and aim to resolve any issues quickly and professionally.

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